Support

Polder Casino prides itself by offering trained customer service representatives who are always available to assist you!

The service team of Polder Casino is available for seven days a week during the whole year. If you have a question about Polder Casino, our games or any of our services that we provide there are multiple ways to get in touch with one of our service representatives.

Live Chat: The Polder Casino Live Chat is available 24 hours a day at 7 days a week. By starting a chat with one of our service representatives you will be able to exchange instant messages though a chat window. This chat window will appear at the bottom of the site. If you would like instant answers on your question we advise you to use our Live Chat.

Telephone: It is also possible to contact one of our service representatives by phone. Feel free to call us 24 hours a day at 7 days a week. You can reach us at: +356 2032 0021. Our employees can provide support in many different languages.

Email: You may contact us by email by using our email address: service@poldercasino.com. We aim to answer your questions within one hour.

Contact form: Similar to an email is the use of our contact form that can you will see on this page. Simply submit your name, email address and message and click on the send button. We aim to answer your questions within one hour!

In the event you wish to report a problem related to our games or other functions of our site please be as precise as possible with your description and always try to include the information as summed up below:

  • Your username
  • The game you have played
  • The game ID
  • The time when the problem occurred
  • A description of the problem you have experiences

We would like to thank you for your understanding.

Polder Casino is owned and operated by L&L Europe Ltd, 26 Ghar Id-Dud Street, SLM1573, Sliema, Malta - all rights reserved ©. L&L Europe Ltd is licensed and regulated by the MGA Malta under licence number: MGA/CL1/787/2011, MGA/CL1/1024/2014 and MGA/CL1/1180/2016 issued on the 12th of April 2012, the 3rd of December 2014 and the 5th of September 2016. L&L Europe Ltd is licensed by the UK Gambling Commission under licence number: (000 038758 R-319451 001) for customers who reside in the United Kingdom.

Gambling can be addictive! Play responsibly!

BELANGRIJKE MEDEDELING:

Op 27 mei 2017 jl. heeft de Nederlandse Kansspelautoriteit aangekondigd nieuwe stappen te zetten in het bestrijden van kansspelen op afstand met als resultaat dat nieuwe prioriteringscriteria worden toegepast per 1 juni 2017.

Door de wijziging van deze wetgeving zijn wij genoodzaakt Polder Casino te sluiten per 1 juni 2017.

Dit is natuurlijk zeer vervelend nieuws, voornamelijk ten aanzien van de timing en de snelheid waarmee we dit besluit hebben moeten nemen.

Vanzelfsprekend, onze oprechte excuses voor het ongemak!

Met vriendelijke groet,

Team
PolderCasino.com

Praktische zaken:
1) De klantenservice van Polder Casino blijft beschikbaar.
- Mail ons via: service@poldercasino.com;
- Bel ons via: +356 – 2032 0021;
- Of start de live-chat;

2) Uw balans is veilig!
- U heeft een balans en u wilt uw tegoed laten uitbetalen? Dat is geen enkel probleem. E-mail uw uitbetalingsverzoek naar: service@poldercasino.com. Wij zullen de uitbetaling klaar zetten en verwerken, precies zoals u van ons gewend bent.

Meer informatie:
1) Nieuwsbericht Nederlandse Kansspelautoriteit:
http://www.kansspelautoriteit.nl/nieuws/alle-nieuwsberichten/2017/mei/kansspelautoriteit/
2) Stand van zaken regulering wetvoorstel kansspelen op afstand:
http://www.kansspelautoriteit.nl/algemene-onderdelen/secundaire-navigatie/veelgestelde-vragen/veelgestelde-vragen/wetsvoorstel-online/stand-zaken-rond/