Safety


Polder Casino and your Safety:

Safety for Polder Casino is one of the highest priorities but this is not just limited to player data. Besides your personal information like address, credit card details and other sensitive information we also classify responsible gaming under safety. It is in our interest that you as a customer have a good feeling when playing and do not loss more than you can afford. For this precise reason we are always monitoring all players gameplay as well as using the information we have at hand to hopefully spot problem gamblers before this gets out of hand.

Flash Games = NO Download:

All the games offered by Polder Casino are 100% download free which means that you will never have to download any software from our end. As the games do run on Flash software which is very universal you may have get the latest version to be able to play and experience the full entertainment value.

Service Statement:

We are fully aware of the fact that Polder Casino is not the only online casino in the market. This has its advantages for you as a player that not only Polder Casino but also other will make an effort to get you to play in their casino. This is where we come in and make the difference, Polder Casino has a service team that has been highly trained and holds years of experience. This experience is then translated back to you as a customer who can only expect and receive the best service level possible from our team. If you feel that you have not been treated the way you wish by any of our staff then please let us know so that we can improve and learn from your experience.

Licensing and Regulating:

Operating an online casino like Polder Casino is not something than can be seen lightly. Polder Casino has been granted a license by the Maltese Government which is governed by tight rules and regulations. Abiding by these rules is not something which is done once but it is a constant process which is checked regularly. Every month Polder Casino has to report to the Malta Gaming Authority (MGA) which has been put into place to regulate the gaming licensees. Not being able to report or even not abiding by the different tight rules and regulations of the MGA will result in a revoke of the gaming license. As that's not enough Polder Casino operates under another licence granted by the UK Gambling Commission.

BELANGRIJKE MEDEDELING:

Op 27 mei 2017 jl. heeft de Nederlandse Kansspelautoriteit aangekondigd nieuwe stappen te zetten in het bestrijden van kansspelen op afstand met als resultaat dat nieuwe prioriteringscriteria worden toegepast per 1 juni 2017.

Door de wijziging van deze wetgeving zijn wij genoodzaakt Polder Casino te sluiten per 1 juni 2017.

Dit is natuurlijk zeer vervelend nieuws, voornamelijk ten aanzien van de timing en de snelheid waarmee we dit besluit hebben moeten nemen.

Vanzelfsprekend, onze oprechte excuses voor het ongemak!

Met vriendelijke groet,

Team
PolderCasino.com

Praktische zaken:
1) De klantenservice van Polder Casino blijft beschikbaar.
- Mail ons via: service@poldercasino.com;
- Bel ons via: +356 – 2032 0021;
- Of start de live-chat;

2) Uw balans is veilig!
- U heeft een balans en u wilt uw tegoed laten uitbetalen? Dat is geen enkel probleem. E-mail uw uitbetalingsverzoek naar: service@poldercasino.com. Wij zullen de uitbetaling klaar zetten en verwerken, precies zoals u van ons gewend bent.

Meer informatie:
1) Nieuwsbericht Nederlandse Kansspelautoriteit:
http://www.kansspelautoriteit.nl/nieuws/alle-nieuwsberichten/2017/mei/kansspelautoriteit/
2) Stand van zaken regulering wetvoorstel kansspelen op afstand:
http://www.kansspelautoriteit.nl/algemene-onderdelen/secundaire-navigatie/veelgestelde-vragen/veelgestelde-vragen/wetsvoorstel-online/stand-zaken-rond/