Responsible Gaming


Be responsible, know your limits and play cautiously:

Online gaming is meant for entertainment, but a small minority of people can be subject to gambling problems. Polder Casino gives customers various options to control their level of play, thus preventing players to play over their desired set limits. These following options are all customized by the player through the player account.

  1. Deposit Limit.
  2. Time Limit.
  3. Bet Limit.
  4. Loss Limit.
  5. Self-exclusion options of 7 days, 1 month, 6 months, 1 year or forever.

Please note that when changing limits, any decrease in limits will be processed promptly but increase in limits are subject to a 7 day cooling period in order to be put into effect.

Wagering and Standard Limits:

When creating a new account with Polder Casino, the limits are automatically set to a standard. The player can access the budget page on his account, and can personalize all the limits to accommodate personal play. There is also a self-exclusion section where you can opt to ban yourself from the casino for a desired period of time or even forever. Once the self-exclusion is requested, there is no way to reverse it except to wait for the exclusion period to be over. If a player who previously locked the account, would like to open it again, he/she must fill in the appropriate form that will be obtained from our Customer Service Agents. On this form the player must give reasons for closing the account and reasons why a re-opening request is being made. This procedure protects the player’s interests in the form of responsible gaming.

Players should note that when depositing money into their account, they might be asked to supply documents for player verification. The request can be done by email, phone.

Account verification involves the player sending the correct documents, by either sending them by email or by uploading them in the Live Chat. This procedure is put into place to safeguard all the transactions happening on Poldercasino.com

Help to Control:

If a player wishes to have a break from gambling, he can opt to do so with a self-exclusion. This easy request gives our patrons the chance to limit their play to their desired standard. The options offered start from a minimum of 7 days, 1 month, 3 months, 6 months, 1 year or forever.

Assistance:

If you require any assistance, or information about Polder Casino and the product and services offered, do not hesitate to contact our Customer Service Agents. Contact can be made via phone, email or live chat, and agents are available 7 days a week 365 days a year.

Betfilter:

Betfilter is specially designed to stop gambling. Betfilter has been tested on people with real gambling problems. The software is developed in close cooperation with Center For Ludomani in Denmark. Please visit: betfilter.com to download this software and protect yourself and your devices from playing online.

Gambling addiction:

Excessive gambling can become a problem, and players that feel they are experiencing problems related to gambling should seek professional guidance by contacting any of the many organizations set up to help players with compulsive gambling. These are a couple of links, where one can find this kind of help.

  • www.jellinek.nl/ (offers help in English/Turkish/Dutch and Arabic)
  • www.gamcare.org.uk/ (English only)

BELANGRIJKE MEDEDELING:

Op 27 mei 2017 jl. heeft de Nederlandse Kansspelautoriteit aangekondigd nieuwe stappen te zetten in het bestrijden van kansspelen op afstand met als resultaat dat nieuwe prioriteringscriteria worden toegepast per 1 juni 2017.

Door de wijziging van deze wetgeving zijn wij genoodzaakt Polder Casino te sluiten per 1 juni 2017.

Dit is natuurlijk zeer vervelend nieuws, voornamelijk ten aanzien van de timing en de snelheid waarmee we dit besluit hebben moeten nemen.

Vanzelfsprekend, onze oprechte excuses voor het ongemak!

Met vriendelijke groet,

Team
PolderCasino.com

Praktische zaken:
1) De klantenservice van Polder Casino blijft beschikbaar.
- Mail ons via: service@poldercasino.com;
- Bel ons via: +356 – 2032 0021;
- Of start de live-chat;

2) Uw balans is veilig!
- U heeft een balans en u wilt uw tegoed laten uitbetalen? Dat is geen enkel probleem. E-mail uw uitbetalingsverzoek naar: service@poldercasino.com. Wij zullen de uitbetaling klaar zetten en verwerken, precies zoals u van ons gewend bent.

Meer informatie:
1) Nieuwsbericht Nederlandse Kansspelautoriteit:
http://www.kansspelautoriteit.nl/nieuws/alle-nieuwsberichten/2017/mei/kansspelautoriteit/
2) Stand van zaken regulering wetvoorstel kansspelen op afstand:
http://www.kansspelautoriteit.nl/algemene-onderdelen/secundaire-navigatie/veelgestelde-vragen/veelgestelde-vragen/wetsvoorstel-online/stand-zaken-rond/