Payments


Play for real money?

Polder Casino is the place to be if you want to play for real money, with a host of deposit options available. These options include Instant bank, Neteller and Skrill in addition to all major depositing options.

Apart from deposit options it may also be very important to know that we process all withdrawals within 24 hours and without any charge to you as a customer.

Your deposit is guaranteed with us:

Polder Casino have gone to great lengths to ensure that all sensitive information that is sent over the internet, this includes payment details is completely secure. That is why we can guarantee that all payments are 100% secure and safe.

How to withdraw profits?:

Polder Casino take great care over all matters that involve funds. This means that our fraud team is on the ball and provides its service all day and every day. The fraud team works very closely with the payment team that process all withdrawals within 24 hours during the week, withdrawals made over the weekend are processed on Monday. If you make a withdrawal during the week before 06.00 on working days then it will be processed the same day at no extra cost to you.

As part of our risk and fraud protection we only process withdrawals the same way as the last deposit was made. This means that if you have deposited via Instant bank or Mastercard your profits will be transferred back to your bank account. In the case that you deposit via your Visa card, it will be credited to the last used card. Again it is important to know that withdrawals during the weekend will be processed as first thing on Monday.

Want to cancel a withdrawal?:

If you decide that you wish to have more fun and that you would like to take a chance at winning more then Polder Casino offers the possibility to cancel your withdrawal. The cancel withdrawal button can be found when logged in and beside the withdrawal transaction. Once clicked on all the funds will be returned back to your casino account and you can continue where you left the session prior to your withdrawal.

We need to know our customers:

Polder Casino have done everything possible to create a safe environment for everyone to play gambling games online. With this in mind, it means that we need to have certain information about our customers in order to ensure that everyone playing at Polder Casino should be.

This requirement is not just from our end but also from the government that has granted Polder Casino a license, Malta. It means that before a withdrawal can be processed we must have certain documentation in hand for each and every customer. We have made the process as simple and efficient as possible, this means that this is a one-off process and once a customer verification has been completed, you will not be asked again for any form of documentation. The required documentation consists of a valid identity card, passport or driver’s license. In addition to the proof of identity Polder Casino also requires a proof of address which can be done by sending a utility bill which is not older than three (3) months.

Once all the necessary documentation has been received, the service team will verify your identity as fast and smoothly as possible. If anything is unclear they will get in contact with you to try and solve the problem.

BELANGRIJKE MEDEDELING:

Op 27 mei 2017 jl. heeft de Nederlandse Kansspelautoriteit aangekondigd nieuwe stappen te zetten in het bestrijden van kansspelen op afstand met als resultaat dat nieuwe prioriteringscriteria worden toegepast per 1 juni 2017.

Door de wijziging van deze wetgeving zijn wij genoodzaakt Polder Casino te sluiten per 1 juni 2017.

Dit is natuurlijk zeer vervelend nieuws, voornamelijk ten aanzien van de timing en de snelheid waarmee we dit besluit hebben moeten nemen.

Vanzelfsprekend, onze oprechte excuses voor het ongemak!

Met vriendelijke groet,

Team
PolderCasino.com

Praktische zaken:
1) De klantenservice van Polder Casino blijft beschikbaar.
- Mail ons via: service@poldercasino.com;
- Bel ons via: +356 – 2032 0021;
- Of start de live-chat;

2) Uw balans is veilig!
- U heeft een balans en u wilt uw tegoed laten uitbetalen? Dat is geen enkel probleem. E-mail uw uitbetalingsverzoek naar: service@poldercasino.com. Wij zullen de uitbetaling klaar zetten en verwerken, precies zoals u van ons gewend bent.

Meer informatie:
1) Nieuwsbericht Nederlandse Kansspelautoriteit:
http://www.kansspelautoriteit.nl/nieuws/alle-nieuwsberichten/2017/mei/kansspelautoriteit/
2) Stand van zaken regulering wetvoorstel kansspelen op afstand:
http://www.kansspelautoriteit.nl/algemene-onderdelen/secundaire-navigatie/veelgestelde-vragen/veelgestelde-vragen/wetsvoorstel-online/stand-zaken-rond/