Polder Casino FAQ’s:

As you are probably not the only person with a question we advise you to have a look through our frequently asked questions as your question has probably already been answered. If you are still no sure about the answer to your query please do get in touch with our service team as they have years of experience and would love to hear from you even your feedback is more than welcome.

Casino

  • Is Polder Casino for everyone?

  • Which games do you offer?

  • How do I know if the games are fair?

  • Can I play just for fun?

  • How can Polder Casino be legal in Europe?

Live Casino

  • How does the live casino stream work?

  • When can I play live casino games, opening hours?

  • What are the bet sizes?

  • Can I look without betting?

  • Is the live casino really live or is it just a prerecorded video?

Registration

  • I cannot open an account, what am I doing wrong?

  • How long it the registration process?

  • Does Polder Casino support multiple accounts?

  • Is registration by phone an option?

Bonus

  • Which bonuses does Polder Casino offer?

  • How do I receive the initial bonus?

  • Is it possible to not accept the bonus and cancel it?

Technical

  • Does the site use cookies and do I have to enable them to play?

  • Does my PC need any special requirements?

  • Do I need to download anything to play?

  • My game is not loading and I only see a loading bar?

  • I have been kicked out or the game has frozen, what do I do?

Customer Service

  • Is your service team always available?

  • What are the different communication methods I can use?

  • This is a international casino, so what language the customer service team speaks?

  • I have a very specific question that is not answered here, what do I do?

Payments

  • Which deposit option does Polder Casino support?

  • How exactly do I deposit in my casino account?

  • Does Polder Casino have a minimum deposit?

  • I read about having to send you some personal documents, how does this work?

  • Where can I find your bank details for the Bank Transfer?

Withdrawals

  • How do I withdraw funds?

  • Which documents does Polder Casino need from me to be able to do the verification?

  • Do you charge for a withdrawal like some other casino’s do?

  • How long does it take before I get my withdrawal?

Account Query

  • Is there a report in the system where I can see all my transactions?

  • Why do I need to send personal information to the casino?

  • How do I retrieve a lost username or even password?

  • Is it an option to permanently or temporarily close my account?

Security Query

  • Are my personal and credit card data protected?

  • I read about personal information being stored safely but how do I know?

  • Are my personal details safe with Polder Casino?

BELANGRIJKE MEDEDELING:

Op 27 mei 2017 jl. heeft de Nederlandse Kansspelautoriteit aangekondigd nieuwe stappen te zetten in het bestrijden van kansspelen op afstand met als resultaat dat nieuwe prioriteringscriteria worden toegepast per 1 juni 2017.

Door de wijziging van deze wetgeving zijn wij genoodzaakt Polder Casino te sluiten per 1 juni 2017.

Dit is natuurlijk zeer vervelend nieuws, voornamelijk ten aanzien van de timing en de snelheid waarmee we dit besluit hebben moeten nemen.

Vanzelfsprekend, onze oprechte excuses voor het ongemak!

Met vriendelijke groet,

Team
PolderCasino.com

Praktische zaken:
1) De klantenservice van Polder Casino blijft beschikbaar.
- Mail ons via: service@poldercasino.com;
- Bel ons via: +356 – 2032 0021;
- Of start de live-chat;

2) Uw balans is veilig!
- U heeft een balans en u wilt uw tegoed laten uitbetalen? Dat is geen enkel probleem. E-mail uw uitbetalingsverzoek naar: service@poldercasino.com. Wij zullen de uitbetaling klaar zetten en verwerken, precies zoals u van ons gewend bent.

Meer informatie:
1) Nieuwsbericht Nederlandse Kansspelautoriteit:
http://www.kansspelautoriteit.nl/nieuws/alle-nieuwsberichten/2017/mei/kansspelautoriteit/
2) Stand van zaken regulering wetvoorstel kansspelen op afstand:
http://www.kansspelautoriteit.nl/algemene-onderdelen/secundaire-navigatie/veelgestelde-vragen/veelgestelde-vragen/wetsvoorstel-online/stand-zaken-rond/